Northbeam
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Production
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IVR analytics
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IVR analytics
All numbers ·
1,247 calls ·
68% reached operator
Last 30 days
Scope
All numbers (4)
+1 415 555 0100 · Sales US
+44 20 7946 0033 · Support EU
+1 628 555 0190 · Billing US
Total calls
1,247
IVR-enabled numbers
12%
Reached operator
68%
847 of 1,247
3pp
Abandoned
25%
312 of 1,247
1pp
Avg time to route
24s
IVR-routed calls only
4s
Most-selected options
Top-level digit selections
Insights
3 observations from this period
Filtered view: Fri 2a · Sales · Sales > Existing customer represents this slice only.
Mon 10a–11a is your busiest hour, averaging 25 calls/hr.
Filter to peak →
47% of callers select Sales — second-place Support is at 31%.
Drill into Sales →
When calls happen
Hour × day-of-week, aggregated across the selected period
Click any cell to filter
Calls / hr
0
25
Busiest: Thu 10a–11a
·
Quietest day: Sat
Calls by hour of day
Peak at 10a–11a · 125 calls
Calls by day of week
Thu is busiest · 166 calls total
Sales
New customer
312
37%
Sales
Existing customer
110
13%
Support
Technical
98
12%
Support
Account
85
10%
Sales
Enterprise
78
9%
Billing
Invoice question
62
7%
Billing
Payment update
48
6%
Support
Returns
32
4%
Other
Operator
14
2%
Other
Hours
8
1%
Renamed options (5) — old labels are silently merged
Orphaned paths (2) — option was deleted