Step 3 of 4
Build the keypad
Each tile is a digit on the caller's phone. Tap a tile to add or edit what happens. Up to 3 levels deep.
Depth 1 / 3Draft · v1
1
Sales
Route to operators
AB
BC
2 · round-robin
2
Open
Support
Submenu
3 sub-options
3
Send brochure
Send SMS
4
Hours & location
Play message
9
Goodbye
Hang up
Edit option
Press — →
Label
Short — caller hears this in the auto-list.
Action
Save and click Open submenu to add the next level of options. You'll get another keypad with its own prompt.
Operators
Routing strategy
Recipient
Message body
Available chips:
{caller_phone}, {ivr_path}, {order_status}After SMS sent
Integration
Lookup method
Success template
+ {order_id}
+ {status}
+ {eta}
+ {tracking_url}
Caller hears this (TTS) when order is found.
Not found
Error
Message
Often used as a leaf — e.g. business hours.
Optional final message
5 options configured. All routes lead somewhere. No empty operator lists.